Privacy Policy Page

1. Introduction


1.1 Welcome to the shopifyplus platform operated by shopifyplus Southeast Asia Limited and its affiliates (individually and collectively, "shopifyplus", "we", "us" or "our"). shopifyplus takes seriously its responsibilities under applicable privacy laws and regulations (the “Privacy Laws”) and is committed to respecting the privacy rights and concerns of all users of our shopifyplus website and mobile applications (the “Platform”) (we refer to the Platform and The services we provide on our Platform are collectively referred to as the “Services”). User means a user, including buyers and sellers, who has registered an account with us to use the Services (individually and collectively, a "User", "you" or "your"). We recognize the importance of the personal data you entrust to us and believe it is our responsibility to properly manage, protect and process your personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and/or process personal data that you provide to us and/or that we have about you, now and in the future , and to help you make informed decisions before providing any of your personal data to us. 1.2 "Personal Data" or "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the Organization has or may have access. Common examples of personal data may include name, ID number and contact details. 1.3 By using the Services, registering an account with us, accessing our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements and/or policies outlined in this Privacy Policy, and you hereby consent to our collection as described herein , use, disclosure and/or process your personal data. If you do not consent to the processing of your personal data as described in this Privacy Policy, please do not use our Services or access our Platform. If we change our Privacy Policy, we will notify you, including by posting these changes or the revised Privacy Policy on our Platform. We reserve the right to modify this privacy policy at any time. To the fullest extent permitted by applicable law, your continued use of the Services or Platform, including placing any orders, constitutes your acknowledgment and acceptance of changes to this Privacy Policy. 1.4 This Policy applies together with other notices, contractual terms, consent terms that apply to our collection, storage, use, disclosure and/or processing of your personal data and is not intended to override these notices or terms unless we expressly state otherwise. 1.5 This policy applies to both buyers and sellers using the Service, unless expressly stated otherwise. Our disclosure and/or processing of your personal data is not intended to override these notices or terms unless we expressly state otherwise. 1.5 This policy applies to both buyers and sellers using the Service, unless expressly stated otherwise. Our disclosure and/or processing of your personal data is not intended to override these notices or terms unless we expressly state otherwise. 1.5 This policy applies to both buyers and sellers using the Service, unless expressly stated otherwise.

2. When does shopifyplus collect personal data?

2.1 We will/may collect personal data about you:

When you register and/or use our services or platform, or open an account with us;

When you submit any form, including without limitation application forms or other forms related to any of our products and services, whether online or in physical form;

When you enter into any agreement or provide other documents or information regarding your interactions with us, or when you use our products and services;

When you interact with us, such as by telephone (which may be recorded), letters, faxes, face-to-face meetings, social media platforms and email, including when you interact with our customer service agents;

When you use our electronic services or interact with us through our applications or use services on our platform. This includes, but is not limited to, through cookies that we may deploy when you interact with our applications or websites;

When you grant permission to share information with our App or Platform on your device;

When you link your shopifyplus account to your social media or other external accounts or use other social media features in accordance with the provider's policies;

When you conduct transactions through our services;

When you provide us with feedback or complaints;

When you register for a competition; or

When you submit your personal data to us for any reason

The above is not intended to be exhaustive but sets out some common circumstances in which personal data about you may be collected.

3. What personal data will shopifyplus collect?

3.1 Personal information that shopifyplus may collect includes but is not limited to:


email address; 

date of birth; 

Billing and/or shipping address;

bank account and payment information;

telephone number; 


Information sent by or related to the device used to access our Services or Platform;

Information about your network and the people and accounts you interact with;

Photographs or audio or video recordings;

Government-issued identification or other information we need for due diligence, KYC, identity verification or fraud prevention;

Marketing and communications data, such as your preferences for receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers and other third parties;

Usage and transaction data, including details about your searches, orders, ads and content you interact with on the Platform, and other products and services relevant to you;

location data;

Any other information about the user when the user registers to use our services or platform and when the user uses the service or platform, and information related to how the user uses our services or platform; and

Aggregated data about the content users engage with.

3.2 You agree not to submit any inaccurate or misleading information to us and you agree to notify us of any inaccuracies or changes to such information. We reserve the right, at our sole discretion, to request further documentation to verify the information you provide.

3.3 If you register as a user of our Platform using your social media account ("Social Media Account"), link your shopifyplus account to your social media account or use any shopifyplus social media features, we may access your information It has been voluntarily provided to your social media account provider in accordance with that provider's policy and any such personal data will be managed and used by us in accordance with this policy at all times.

3.4 If you do not want us to collect the above information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing. For more information about opting out, please see the section below titled "How can you withdraw your consent, request access to, or correct information you have provided to us?" .However, please note that opting out or withdrawing your consent to our collection, use or processing of your personal data may affect your use of the Services and Platform. For example, opting out of collecting location information will cause its location-based features to be disabled.

4. Collection of other data

4.1 As with most websites and mobile applications, the information sent by your device may include data about you that is recorded by web servers while you browse our Platform. This typically includes, but is not limited to, your device's Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, mobile device characteristics, unique device identifier (UDID) or mobile device identifier (MEID) For your mobile device, the address of the referring website (if any), the pages you visit on our websites and mobile applications and the time of your visit, and sometimes a "cookie" (which can be disabled using your browser preferences) Helps the website remember your last visit. If you are logged in, this information will be associated with your personal account.

4.2 Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi and others. We collect, use, disclose and/or process this information for one or more purposes, including but not limited to location - where you request or to provide you with relevant content based on your location or to allow you to share your location with other users. Services, as part of the Services under our mobile application. For most mobile devices, you can revoke your consent for us to obtain your location information through your device settings. If you have any questions about how to disable location services for your mobile device, please contact your mobile device service provider or device manufacturer.

4.3 When you view pages on our website or mobile applications, much of the same information is sent to us (including but not limited to IP address, operating system, etc.); however, instead of page views, your device does not send us information about the content of the Services and Platform installations, ad views and/or software and when.

5. Cookies

5.1 We or our authorized service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information related to your use of our Services or Platform. These features help us improve our Platform and the services we offer, help us offer new services and features, and/or enable us and our advertising partners to provide you with more relevant content, including through remarketing. "Cookies" are identifiers stored on your computer or mobile device that are used to record data about your computer or mobile device, how and when the Services or Platform are used or accessed, how many people are using it, and other activities within our Platform. We may associate cookie information with Personal Data. Cookies are also linked to information about the items you choose to purchase and the web pages you view. This information is used to track your shopping cart, deliver content specific to your interests, enable our third-party advertising partners to serve ads on sites across the Internet, conduct data analysis and monitor usage of the Service.

5.2 You can refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this, you may not be able to use the full functionality of our Platform or Services.

6. How do we use the information you provide us?

6.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

consider and/or process your application/transactions with us or your transactions or communications with third parties through the Services;

To administer, operate, provide and/or manage your use of and/or access to our Services and our Platform (including without limitation remembering your preferences), and your relationship with us and user account;

Respond to, process, process or complete transactions and/or fulfill your requests for certain products and services and notify you of service issues and unusual account behavior;

Enforce our Terms of Service or any applicable end user license agreement;

Protect the personal safety and the rights, property or safety of others;

For the purposes of identifying, verifying, due diligence or understanding your customers;

Assess and make decisions related to your credit and risk profile and credit product eligibility;

Maintain and manage any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;

To process or facilitate customer service, carry out your instructions, handle or respond to any inquiries made (or purported to be made) by you or on your behalf;

To manage and/or manage your relationship with us or your use of our services, contact or communicate with you by voice calls, text and/or fax messages, email and/or postal mail or other means, such as, but not limited to To communicate administrative information to you regarding our services. You acknowledge and agree that we may make such communications by mailing letters, documents or notices to you, which may involve disclosing certain personal data about you to effect delivery of the same and placing an outer cover on the envelope/mail package;

Allow other users to interact with you, contact you or view some of your activities on the Platform, including notifying you when other users send you private messages, comment for you on the Platform or use social features to connect with you on the Platform ;

Conduct research, analysis and development activities (including but not limited to data analysis, surveys, product and service development and/or analysis), analyze how you use our services, recommend products and/or services relevant to your interests, and improve our services or products and/or enhance your customer experience;

Allow for audits and surveys to be conducted to verify the size and composition of the target audience and understand their experience with the shopifyplus services;

for marketing and advertising and, in this regard, to send you marketing and promotional information related to products and/or services (including but not limited to possible third-party products and/or services of shopifyplus) through various media and communication methods and The Materials are associated with or in collaboration with products or services that ShopifyPlus (and/or its affiliated or related companies) may be selling, marketing, or promoting, whether such products or services now exist or are created in the future. You can opt out of receiving marketing communications at any time using the unsubscribe function in electronic marketing materials. We may use your contact information to send newsletters or marketing materials from us and our related companies;

To respond to legal process or to comply with any applicable law, governmental or regulatory request in any relevant jurisdiction or where we have good faith belief that such disclosure is necessary, including without limitation to satisfy disclosure requirements pursuant to our obligations to ShopifyPlus or its related companies or affiliates. the requirements of any binding law (including, where applicable, display of your name, contact and company details);

Generate statistics and research for internal and statutory reporting and/or record keeping requirements;

Conduct due diligence or other screening activities (including, but not limited to, background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that we may have in place;

To review our services or shopifyplus’ business;

Prevent or investigate any actual or suspected violation of our Terms of Service, fraud, illegal activity, omissions, or misconduct, whether related to your use of our Services or any other matter arising from your relationship with us;